If your smart plug has stopped responding and won't turn on or off through the app don’t panic. Restarting the device frequently resolves the issue. First, site (https://test.onelondon.online/) unplug the device from the wall outlet. Allow 10–15 seconds for internal capacitors to discharge fully. Then plug it back in. The indicator LED will blink briefly or remain illuminated.

Open the smart home app associated with your plug. If the plug is still invisible or unresponsive in the app, try removing it from the app. Find the settings menu and choose "Delete Device". Once the device is no longer listed re-pair it through the onboard addition wizard. Complete the Wi-Fi pairing process outlined in the software. Verify your phone is on a compatible 2.4 GHz Wi-Fi frequency, since many smart plugs don’t work with 5 GHz networks.

If the plug still won’t connect, check for a physical reset button. Many devices feature a pinhole reset port on the base. Hold the button firmly for 10–15 seconds until the indicator light blinks rapidly. This puts the plug back into setup mode. Once in setup mode, go back to the app and begin the reconnection process.

If the issue persists despite following all procedures, the device may be defective. Check the manufacturer’s website for troubleshooting tips. Or contact customer support. Verify that both the app and device software are current. Minor software fixes often restore lost functionality. Position it away from electromagnetic devices and dense building materials. which may disrupt stable communication. Using this systematic approach, the majority of connectivity issues can be resolved.